Privacy Policy
Last updated 16 September 2026
North Star Productions LLC rents indoor LED video walls for events in Tampa Bay. This page explains what we collect, why, and who else sees it. It is written to be read rather than to be impressive.
What we collect
Only what you give us, and what a phone call produces:
- From our forms — your name, email, phone, and the details of your event: date, venue, room, approximate headcount and what you want on the screen.
- From a phone call — your number, the time and length of the call, and the details discussed. See the next section.
- Basic site analytics — pages visited and how you arrived. This is not tied to you personally.
We do not collect payment card details through this website. Payment is arranged separately once a booking is agreed.
Phone calls are recorded, and an AI answers some of them
Calls to 813-670-9586 may be recorded. You hear this stated at the start of the call, before anyone speaks to you.
Our phone is often answered by an AI assistant. It identifies itself as one, and it will tell you plainly if you ask. It can put you through to a person at any point — just say so.
Recordings and transcripts exist so we quote your event correctly rather than working from half-remembered notes. They are used for that, and for improving how the assistant handles calls. They are not sold, and they are not used for advertising.
If you would rather not be recorded, say so on the call and we will take the details by hand instead.
Text messages
We only text you if you ask us to on a call or tick the box on a form. Answering our phone, or filling in a contact form, is not consent to be texted. Every message we send carries a way to stop them, and replying STOP ends them immediately.
What we do with it
- Work out whether we can do your event, and what it would cost.
- Call or email you back.
- Plan the job — power, access, timings, content.
- Keep a record of what was agreed.
We do not sell your information to anyone, ever. We do not share it with other companies for their marketing.
Who else sees it
Only the services that make the business run:
- Twilio — carries our phone calls and text messages.
- Retell AI — runs the phone assistant, and processes call audio and transcripts on our behalf.
- Our hosting provider — stores the website and our records, on servers we control.
- Your venue — only where necessary to do the job, such as confirming power or supplying a certificate of insurance.
We may also disclose information if the law requires it.
How long we keep it
Enquiry and booking records are kept for as long as we might reasonably need them — events get rebooked, and questions come up afterwards. Call recordings are kept for a limited period and then deleted.
If you want your details removed, ask and we will do it, subject to anything we are legally required to retain for a completed booking.
Your choices
- Ask what we hold about you.
- Ask us to correct it or delete it.
- Ask us not to record a call.
- Stop texts at any time by replying STOP.
Email hello@northstarproductions.co or call 813-670-9586. A person will deal with it.
Children
This is a business-to-business and event service. It is not directed at children and we do not knowingly collect information from anyone under 13.
Changes
If this policy changes we update the date at the top. If a change materially affects how we handle your information, we will say so rather than quietly amend it.
Contact
North Star Productions LLC
hello@northstarproductions.co
813-670-9586